Chief Information Officer (CIO)
Position Summary
Reporting to the CFO, the Chief Information Officer (CIO) will lead our company's IT strategy, driving innovation and competitive advantage through technology. This role requires experience with navigating a complex environment where both legacy home-grown systems co-exist with newer technologies.
Key Responsibilities
Strategic Leadership
- Collaborate with all executive stakeholders (E-Commerce, HR, Finance, Store/DC/Call Center Operations, Merchandising) to establish and implement IT roadmaps that promote revenue generation, operational efficiency and compliance
- Balance maintenance of critical legacy systems with driving innovation
- Design, scope, socialize, prioritize and execute a thoughtful IT Modernization strategy. This would incorporate all facets of IT organization, infrastructure, security and applications
Digital Transformation
- Lead the transition from mainframe to cloud technologies, decreasing our reliance on a narrowing labor market while capitalizing on enhanced capabilities
- Enhance data analytics capabilities to improve decision-making across the organization
- Explore AI/ML solutions to optimize inventory management, supply chain, and customer insights
Team Leadership
- Leading a group of approximately 80 team members, the CIO will have direct leadership of 4 technical leaders and 2 administrative team members
- Develop talent acquisition and retention strategies to build a team capable of supporting both legacy and modern systems
- Foster a culture of innovation, goal setting, accountability, agility, and continuous learning
Security and Compliance
- Along with the CISO, continuous evaluation of vulnerabilities and identification of remediation and enhancements to protect the company
- Ensure compliance with relevant data protection regulations (e.g., PCI, CCPA)
- Develop and maintain disaster recovery and business continuity plans
Vendor and Stakeholder Management
- Manage relationships with technology vendors
- Communicate IT strategy and progress to the board of directors and other key stakeholders
Qualifications
Experience
- 15+ years of progressive IT leadership experience, with at least 5 years in a senior executive role
- Proven track record of successful large-scale application implementations and technology transformations, preferably in retail or a related industry
- Experience managing both mainframe and cloud-based systems
- Strong background in controls, change management, data analytics, AI/ML implementation, and cybersecurity
Technical Skills
- Deep understanding of the IBM mainframe technologies (e.g., COBOL, CICS, DB2) and third party software tools (e.g, BMC, ASG)
- Deep understanding of IBM mid-range and Microsoft Intel platforms
- Expertise in cloud platforms (e.g., AWS, Azure, Google Cloud)
- Knowledge of progressive development methodologies (e.g., Agile, DevOps)
- Familiarity with retail-specific technologies (e.g., POS and Omni Channel systems, inventory management, supply chain software)
Certifications (Preferred)
- Governance of Enterprise IT (CGEIT)
- Certified Chief Information Officer (CCIO)
- TOGAF or equivalent enterprise architecture certification
- Cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Certified)
- ITIL v4 Foundation or higher
- Relevant cybersecurity certifications (e.g., CRISC, CISSP, CISM)
Soft Skills
- Exceptional leadership and change management abilities
- Strong communication skills, able to articulate complex technical concepts to non-technical stakeholders
- Strategic thinking and problem-solving skills
- Ability to thrive in a fast-paced, constantly evolving environment
Industry Knowledge
- Deep understanding of retail industry dynamics and inherent challenges
- Familiarity with omni-channel retail strategies and technologies
- Knowledge of retail-specific regulations and compliance requirements
Key Performance Indicators (KPIs)
The successful candidate will be measured on the following KPIs:
- Successful migration of critical systems to the cloud or other optimized platforms while retiring existing technology (measured by percentage of systems migrated and adherence to timeline and budget)
- Improvement in system performance and reliability (e.g., reduced downtime, improved response times)
- Cost savings achieved through infrastructure optimization
- Enhancement of customer experience through technology innovations
- Improvements in cybersecurity posture and reduction in security incidents
- Employee satisfaction and retention rates within the IT team
This role presents a unique opportunity to lead a strong leadership team in a $1 billion retail organization, blending the stability of an established company with the excitement of technology modernization and transformation.
Benefits
At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a member of our Leadership team, you will be eligible to receive:
- Weekly Pay
- Medical, Dental, Vision coverage
- Immediate eligibility for 401(k) with company match
- Company paid life insurance
- Voluntary STD/LTD
- Paid Vacations
- Liberal Employee Discounts
- Much More!
Work where people love to shop!
Equal Opportunity Employer
